The Cloud Engineer supports the reliable delivery of Rhapsodyâs cloud services by deploying and operating AWS infrastructure, troubleshooting production issues, executing maintenance and runbooks, and collaborating with global teams and customers. Youâll partner closely with SRE, Engineering, Security, and Product Support to keep platforms stable, performant, and compliant, while continuously improving automation and operational processes.
Key Responsibilities
- Provision, configure, and maintain AWS resources (EC2, VPC, IAM, RDS/Aurora, S3, Route 53, ALB/NLB, CloudWatch, Lambda as applicable).
- Execute environment builds and upgrades using Terraform, AWS CLI, and standardized runbooks.
- Implement and maintain networking components including VPC peering, routing, security groups, NACLs, VPN tunnels (e.g., Sophos XG or similar), and DNS.
- Support customer and platform deployments, releases, and change activities; contribute to CI/CD and IaC improvements that reduce toil.
- Write or extend scripts (Bash/Python/PowerShell) to automate common ops tasks, checks, and validations.
- Monitor health and performance via CloudWatch, Coralogix, and related tools; respond to alerts and anomalies.
- Perform firstâ and secondâline troubleshooting across OS, network, VPN, identity, and application connectivity layers; escalate to Senior Cloud Engineer/SRE/Engineering as needed with clear, complete diagnostics.
- Contribute to incident reviews and rootâcause summaries; update runbooks/SOPs accordingly.
- Work directly with internal and external customers to troubleshoot connectivity and environment issues; communicate status and next steps clearly.
- Collaborate with the Global Operations team (US/UK/APAC) for handoffs, shift transitions, and shared priorities; uphold SLAs and quality standards.
- Execute maintenance windows, patching, and compliance actions per policy and schedule.
- Maintain accurate documentation (SOPs, runbooks, diagrams, architecture notes) and participate in continuousâimprovement efforts.