We are seeking a skilled System Administrator to join our IT team. The ideal candidate will have strong technical expertise and excellent communication skills to support end users at all levels of the organization, including C-level executives. You will be responsible for managing and maintaining our IT infrastructure, focusing on Office 365, Azure, Exchange, Group Policy, and datacenter infrastructure. Your role will be critical in ensuring smooth day-to-day operations, troubleshooting technical issues, and implementing IT policies and security measures.
Job Responsibilities:
- Assist end users with technology needs in a hybrid work environment with on site support in our Boston based headquarters
- Be able to commute to onsite office 2-3 times a week or base on business needs
- Office 365 administration: manage and assist with user account management, Sharepoint, Teams, Onedrive, management.
- Manage InTune policies and deploy software to company Windows devices
- Assist with end user Windows & Mac onboarding process, ensuring proper configuration of user accounts, permissions, and access rights.
- Assist with end user Macbook troubleshooting
- Assist with JAMF Mac policies
- Manage and modify InTune Compliance policies to keep up with industry best practices
- Exchange Server Administration: Manage and maintain the Exchange Online environment, including email flow, distribution lists, and security policies.
- Group Policy Management: Create, modify, and troubleshoot Group Policies to enforce IT policies, user rights, security, and system configurations across the network.
- TCP/IP network troubleshooting
- Manage and deploy hardening policies on workstations and servers
- Assist in deploying patches via Automox, creating and setting up device and server patching policies
- Azure Management: Oversee Azure Active Directory (Azure AD) administration, including user and group management, single sign-on (SSO) configurations, and other cloud services within the Azure environment.
- Assist with ThreatLocker application requests and help set company wide ThreatLocker policies of applications to allow/deny
- Assist with access and troubleshooting Perimeter81 VPN login and Microsoft Global Secure Access
- Assist end users with obtaining access to applications from our IT Service catalog
- Assist with compliance audits and ensure that systems adhere to regulatory requirements
- Provide training to staff on new systems and software updates. Maintain IT documentation and standard operating procedures (SOPs).
- Work with external vendors and service providers to resolve technical issues and implement new solutions as needed.
- Ability to work in collaborative team environment
- Being reachable during your business hours unless proper arrangements have been made
- Promptly attend web conference calls and willing to collaborate remotely