Key Responsibilities:
To achieve these outcomes, you will:
Operational Excellence & Process Management
- Own day-to-day operations functions, processes, and central documentation to maintain consistency and alignment across global business units.
- Review and validate project setup and billing to ensure accuracy, compliance, and timely revenue recognition.
- Serve as the primary resource for end users on business tools, documentation, and process inquiries.
Data Management & Reporting
- Maintain and report on business, resourcing, and financial data; build and manage complex Excel models and dashboards.
- Ensure consistency and accuracy of project data in project management systems (e.g., NetSuite, Rocketlane).
- Support field teams and management with organizing and reporting on key KPIs and performance metrics.
System Administration & Training
- Administer engagement delivery tools and processes; ensure they are current, effective, and user-friendly.
- Facilitate end-user training on tools and processes; create and maintain process documentation for adoption and knowledge sharing.
- Maintain PSA tool system integrations
Continuous Improvement & Collaboration
- Proactively identify opportunities for process improvements, lead projects from discovery through implementation and validation.
- Collaborate with Regional Operations Leaders, project teams, and cross-functional stakeholders to develop and refine processes.
- Maintain strong relationships with leaders and colleagues, act as a trusted advisor on operational matters.