The DBVA platform is central to the Business Value Assurance function within IFS and the partner community, used daily by 100+ employees. This role will ensure smooth day-to-day operations and the adoption of the platform. You will act as the bridge between users and the technical team, supporting reporting, documentation, training and communication to maximize business value. You will be part of a small, fast-moving, high-impact team where self-drive, curiosity and a willingness to learn are essential.
Beyond supporting users, maintaining reports, and enabling adoption, the role offers the opportunity to grow into areas such as analytics, change enablement, and AI-augmented support, helping shape how the platform evolves and delivers value over time.
Responsibilities include first-line support, maintaining reports, preparing user documentation and creating training and communication materials. The specialist ensures end users have the tools, knowledge and support they need to use the platform effectively while collaborating with engineers to drive improvement.
Key Responsibilities: