The Director of Fresh鈥慍ut Produce Operations serves as the senior operational architect for our fresh鈥慶ut produce franchise program. This role holds enterprise鈥憌ide accountability for diagnosing systemic operational and supply chain gaps, designing scalable solutions, and driving cross-functional alignment to support significant multi鈥憀ocation growth. As a Director-level leader, this position influences strategy, steers decision-making across partner and internal teams, and ensures operational frameworks can scale from pilot to national deployment.
The Director partners with executives across replenishment, merchandising, supply chain, store operations, finance, technology, and franchise development. Success requires a combination of strategic systems thinking, process engineering expertise, data鈥慸riven insight, and the ability to lead large-scale implementation initiatives that directly impact revenue, profitability, and franchisee success.
Key Competencies
- Strategic Operations Leadership
- Complex Systems & Process Architecture
- Enterprise Root Cause Analysis
- Data-Driven Decision Making
- Executive Communication & Influence
- Cross-Functional Leadership
- Change Management & Large-Scale Implementation
- Scalability Planning & Continuous Improvement
Duties & Responsibilities
Strategic & Enterprise-Level Leadership
- Serve as the organization鈥檚 process owner for fresh鈥慶ut produce operations, establishing the long鈥憈erm operational framework required for national scalability.
- Lead enterprise assessments to identify operational gaps across supply chain, store execution, franchisee operations, and system integrations.
Process Architecture & Improvement
- Design end鈥憈o鈥慹nd operational processes (SOPs, audit frameworks, purchasing workflows, launch playbooks) that are robust enough for scale but simple enough for consistent franchise execution.
- Evaluate where existing systems fail, conduct deep systems鈥憀evel root cause analysis, and lead redesigns that improve performance and reduce rework.
Performance Management & KPIs
- Establish enterprise KPIs and reporting structures to measure changes in cost, waste, throughput, service levels, compliance, and franchisee profitability.
- Leverage data from retail and internal systems (ERP, replenishment, POS, inventory) to guide decision-making and validate operational hypotheses.
Executive鈥慙evel Partner Collaboration & Influence
- Present recommendations and process designs to senior leadership within both the organization and retail partner teams.
- Build alignment across executives, field leadership, franchisees, and technology teams to ensure seamless implementation.
Program Deployment & Change Management
- Direct pilot programs, rollout plans, training strategies, and change鈥憁anagement approaches to ensure adoption across a distributed network.
- Lead post鈥慽mplementation reviews and continuous improvement cycles to refine processes and drive sustained performance.