Advising systematic know-how of procedures, operations, and work instructions
Checking systems and equipment for substandard performance or malfunctioning
Fixing systems and equipment problems
Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy.
Good knowledge of backup software like Synology
Good knowledge about Office 365
Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points
Good Knowledge ins Active Directory Management, DNS & DHCP
Identifying performance problems and malfunctions
Maintaining hardware and corresponding documentation of fixes, notes, and recommendations
Managing routine preventive procedures; maintaining and monitoring network security
Analyzing and resolving faults
Monitoring network environments and proactively maintain infrastructure to prevent failures
Updating process, procedure, and other documentation
Log and follow-up issues with Vendors
Perform health system checks on areas of responsibility
Mapping client's requirements and liaise with Group IT
Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives