We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support, preventive maintenance, incident resolution, and coordination with centralized service teams to ensure optimal device performance, SLA compliance, and customer satisfaction.
- Provide on-site first-level and basic second-level support for printers and MPS environments
- Maintain, troubleshooting, and repair printers and related hardware
- Perform preventive maintenance and routine health checks on printing devices
- Monitor device performance, consumables, and service alerts to ensure uninterrupted operations
- Act as the primary on-site technical point of contact for MPS-related issues
- Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
- Maintain accurate service documentation, incident logs, and asset records
- Support continuous service improvement initiatives and follow standard service procedures