The Opportunity
We are looking for a Payment Operations Associate on Formatting & Investigations team to join our globally dispersed Payment Operations team to help process our growing volume of domestic and international payments.
We operate in the most efficient and effective way in a fast paced environment while maintaining exceptional service. We are seeking a highly motivated team player, with a ‘can-do’ attitude who is willing to go the extra mile to serve our clients.
With diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset.
Responsibilities include:
- Process growing volume of international and domestic payments
- Verify beneficiary account details (KYC activities) to ensure they are accurate and adhere to AML regulations and internal policies
- Working closely with payment partners and banks to identify and resolve payment issues promptly
- Identify and report processing inefficiencies and help to resolve
- Review, improve and maintain payment formatting rules to reduce payment issues
- Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
- Communicate with payers directly via email and call to resolve issues and prevent delays