The Opportunity
Flywire is seeking an experienced, self-motivated Sr. Implementation Consultant to join our dynamic and growing global team. The Sr. Implementation Consultant will act as the subject matter expert for the product area(s) that they are focused on. If you have experience in student financial services, change management within higher education, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!
Key Responsibility:
As a subject matter expert the Sr. Implementation Consultant will work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer.
- Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions offered by Flywire. Acting as a subject matter expert and consultant on higher education projects, you will focus on at least two product areas to gain knowledge and expertise for our higher education clients
- Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process / change management expertise when moving to our baseline product offering
- Develop and maintain complex product documentation, in partnership with product management and engineering, providing internal knowledge transfer and support for relationship management and sales
- Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products along with product specific documentation
- Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders
- Assist with the development of new hire onboarding documentation, training materials, and support for implementation consultants
- Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
- Assist the Senior Manager for Implementation Consulting with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
- Help contribute to an innovative culture and customer experience every day