Employee Responsibilities:
- Delegate responsibilities and project ownership to direct reports.
- Provide follow-up, support, and constructive feedback for delegated tasks.
- Make employee development a top priority – project/department cross training, technical skills development, involvement/ownership, job plans in place, expectations/goals clearly communicated.
- Be available and coach direct reports though challenges, without doing the work for them.
- Provide direct reports with constructive, positive feedback for continuous improvement and development.
- Provide real-time feedback. Interact with and/or educate other departments (technical and support) to ensure that Eurofins, as an organization, is providing quality data in a timely manner that meets the clients needs.
- Demonstrate professional behavior and support upper management in initiatives to improve quality/productivity.
- Work with the laboratory and support groups to improve quality metrics, and enable CAPA implementation.
- Also support the technical and supports groups with investigation writing and review, including thorough root cause analysis
- Technical writing and review; tracking action items and driving to completion; ability to identify trends in recurring events.
- Demonstrate leadership qualities such as: effective communication, display of confidence, motivation, and follow through on assignments.
- Perform higher level QA tasks including but not limited to: major investigation writing/review, in-depth root cause analysis, data trending/analysis, supplier audits, internal audits, validation/change control writing/review, batch record/EM report review, assist with agency inspections, review/write QAU procedures.