Delegate responsibilities and project ownership to direct reports.
Provide follow-up, support, and constructive feedback for delegated tasks.
Make employee development a top priority – project/department cross training, technical skills development, involvement/ownership, job plans in place, expectations/goals clearly communicated.
Be available and coach direct reports though challenges, without doing the work for them.
Provide direct reports with constructive, positive feedback for continuous improvement and development.
Provide real-time feedback. Interact with and/or educate other departments (technical and support) to ensure that Eurofins, as an organization, is providing quality data in a timely manner that meets the clients needs.
Demonstrate professional behavior and support upper management in initiatives to improve quality/productivity.
Work with the laboratory and support groups to improve quality metrics, and enable CAPA implementation.
Also support the technical and supports groups with investigation writing and review, including thorough root cause analysis
Technical writing and review; tracking action items and driving to completion; ability to identify trends in recurring events.
Demonstrate leadership qualities such as: effective communication, display of confidence, motivation, and follow through on assignments.
Perform higher level QA tasks including but not limited to: major investigation writing/review, in-depth root cause analysis, data trending/analysis, supplier audits, internal audits, validation/change control writing/review, batch record/EM report review, assist with agency inspections, review/write QAU procedures.