Work with assigned sales executives providing support with quotations, orders and CRM related duties.
Provide onsite support for all remote Sales Executives when needed including receiving and hosting customers at the lab, following up on action items with Department Managers, and other duties as requested.
Follow up with customers and prospects on inquires and prepared proposals.
Customer Service support including data entry, project set up, updating CRM, new vendor/accounts processing.
Adding customer companies/contact鈥檚 information to database.
Ensure that all information input during request for quote processing is accurate and all relevant fields are completed.
Maintain relevant notes that pertain to a project or opportunity. This includes correspondence/communication between personnel and correspondence/communication between Project Coordinator (PC) and the customer.
Support project coordination team to maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
Follow up promptly on completed projects as requested by project coordinator to receive customer feedback and next opportunities. Provide feedback from customers to Sales Executives, Department Managers, and leadership team as needed.
Outbound calling and emailing from data bases as directed by Sales Manager, re-engagement with passive accounts.
Interdepartmental support of company sponsored events or miscellaneous administrative tasks.