We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer issues and complaints with empathy and professionalism
- Collaborate with other departments to resolve complex customer inquiries
- Analyze customer service data and prepare reports for upper management
- Contribute to the development and implementation of customer service policies and procedures
- Ensure adherence to quality assurance standards and company guidelines
- Identify and recommend process improvements to enhance efficiency and customer experience
- Participate in hiring, training, and onboarding of new customer service team members