Perform both technical and personnel aspects of group operations; performing work within the department or other areas as required; act as a technical resource, trainer, and troubleshooter to specific department, make recommendations for operational and/or technical improvements; communicate effectively within the group; coach and develop direct reports, plan and monitor workflow, monitor data and support departmental MOS; demonstrate and strengthen leadership qualities.
Essential Duties and Responsibilities:
- Work Standards:
- Applies GMP/GLP in all areas of responsibility, as appropriate
- Applies the highest quality standard in all areas of responsibility
- Demonstrates and promotes the company vision
- Demonstrates strong client service skills, teamwork, and collaboration
- Proactively plans and multitasks to maximize productivity
- Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
- Regular attendance and punctuality
- Support and promote company policies and procedures
- Proactive and effective escalation to appropriate management
- Ensure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality system
- Enforces safety policies across all areas of responsibility
- Perform laboratory tasks as required to deliver on department objectives
- Monitor and control cost
- Perform all functions in support of and in compliance with all state and federal employment regulations
- Communicates effectively with client staff members
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
Leader of Direct Reports:
- Foster a positive and professional work environment
- Communicate a clear vision and motivate staff to excel
- Monitor and approve employees’ time worked through time-entry system
- Follow communication plan policy for regular meetings as directed by your business unit
- Coach, train, and develop others within the group with respect to their personal development to maximize performance
- Manage workflow and perform daily monitoring to meet customer service needs and KPI
- Conduct semi-annual performance reviews and interview applicants
- Perform training record review for direct reports
- Ensure data integrity record keeping to maintain compliance
- Confront and address problems, concerns and performance issues in real time
- Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs
- Effectively delegate and exercise accountability of self and others