Eurofins Experchem Laboratories is seeking a detail-oriented and results-driven Invoicing & Collections Specialist with a “customer first” attitude to join our team. The ideal candidate will have the right combination of skills to manage invoicing and collections processes efficiently, ensuring timely and accurate billing and payment collection to support the financial health of our organization.
Key Responsibilities:
Generate accurate and timely invoices for laboratory services and products, ensuring completeness by month-end.
Create credit notes when required and mail/email customer invoices and related reports.
Process and reconcile customer payments (cheques, EFT, credit cards), maintaining detailed records of all transactions.
Follow up regularly with internal teams to confirm work completed but not invoiced.
Build and maintain strong, positive relationships with customers to facilitate smooth payments and timely dispute resolution.
Reach monthly collection and DSO targets through consistent communication and follow-up with customers via telephone and email.
Resolve billing discrepancies and invoicing disputes by coordinating with internal operations teams promptly and professionally.
Send customer statements for overdue accounts and maintain updated customer contact information.
Maintain and file customer records systematically.
Prepare and analyze accounts receivable reports, identifying trends and recommending improvements.
Assist in month-end closing procedures, financial reporting, and support during annual external audits and reviews.
Provide weekly status updates to the Controller on collection progress and related issues.
Generate ad-hoc reports concerning accounts receivable and collection status as requested.
Collaborate across departments to ensure accurate billing information and compliance with company policies, accounting principles, and regulatory requirements.
Support the Controller with special projects as needed.
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