We are seeking a proactive and detail-oriented Customer Support Rep to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.
Key Responsibilities:
- Organize and lead project team status meetings and working groups.
- Monitor project execution to ensure objectives and milestones are met within established timelines.
- Create and present project status reports to stakeholders.
- Track and manage change requests from both internal and external sources.
- Assist the internal team with customer inquiries and feedback, ensuring timely responses.
- Collaborate with clients to clarify project requirements as needed.
- Work with department supervisors to ensure timely delivery of client data.
- Communicate any anticipated delays to clients proactively.
- Support the sales team with quotations and pricing as needed.
- Perform administrative tasks and facilitate inter-departmental communication.
- Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025.
- Adhere to all company health and safety policies.
- Maintain up-to-date supply inventory and order necessary supplies.
- Participate in internal and external audits and assist with analyst training.
- Manage the communication internally and externally regarding investigations for Out of Specification (OOS), Out of Trend (OOT), and Non-Conformance Reports (NCR).
- Communicate critical action items to relevant parties.
- Accurate data entry will be essential for maintaining up-to-date records.
- Assisting with logistics for timely sending and receiving of samples, ensuring proper tracking and handling occasional customs matters.
- Perform other related duties as assigned.