Primary Purpose: Under the supervision of the Director of Business Development, this position is responsible for acting as the primary contact for clients on the phone or in person, ensuring all client requirements are met with respect to data accuracy, regulatory requirements, turnaround time, pricing and consumable orders.
Principal Duties & Responsibilities:
- Fielding customer Environment testing enquiries and questions
- Receiving feedback from clients and arranging appropriate responses to needs
- Communicating to customers any deficiencies in samples or chain of custody data
- Discussing the project with the client to ensure clarity of the requirements, if necessary
- Preparing bottle orders for customer service and arranging transportation if necessary
- Work with department supervisors to track client data to ensure on time delivery
- Communicate any anticipated delays to customer prior due date
- Follow up on any DQR requests from customers
- Log in/receive samples
- Invoice projects
- Managing EDDs & customer uploads to specified database(s)
- Occasionally prepare quotations with the guidance of the Sales Executives
- Assist with Administration tasks
- Sending and validating test results/reports
- Adhere to ISO, NIOSH, ASTM, OSHA, etc.
- Follow ISO accreditation policies and procedures, and company policies and procedures
- Other related duties as assigned.