This position is responsible for fulfilling all customer service responsibilities and coordinate stability studies to support the Cosmetics Division laboratories. This position is responsible for providing exceptional customer service to the company鈥檚 current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.
OVERALL OBJECTIVES AND RESPONSIBILITIES
- Liaise with company customers through phone, e-mail and in person;
- Maintain superior customer relations;
- Identify potential customers and sales opportunities
- Manage customer scheduling of projects;
- Assist in the development of annual sales forecasts, budget requirements, and sales plan of actions for the business unit;
- Support and management of LIMS templates setup for proper client and sample management
- Provide detailed direction to management for achievement of marketing objectives in terms of specific actions;
- Coordinate project tracking and client management;
- Create new client accounts and link standard quotations from com LIMS;
- Retrieve and archive C of As;
- Invoice administration;
- Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
- Creating memos;
- Verifying information on on-going projects;
- Handling other duties promoting the achievement of customer service and business goals including internal sales;
- Ensure regulatory compliance;
- Other tasks as requested by supervisor.