This is a full time, permanent position. Shift work is required for this role, Working a biweekly rotating shift pattern, which is: All shifts 14:00 – 02:00 Week 1: either Monday, Tuesday, Friday, Saturday & Sunday. Week 2: Wednesday & Thursday. OR Week 1: 02:00 – 14:00 Monday & Tuesday then 08:00 – 20:00 Friday, Saturday & Sunday. Week 2: 14:00 – 02:00 Wednesday & Thursday.
As a Process Science Shift Team Lead you will lead a Professional Scientific Services (PSS) team of Process Science laboratory Technicians staff to ensure that team is operating at the highest quality and productivity standards, has high morale and retention, and the agreed client requirements are entirely satisfied and that client expectations are met or exceeded through effective leadership and quality operational management.
Job Responsibilities that you be covering:
- Coordinate and lead the PSS team in partnership with the PSS Group Lead, ensuring productivity, quality, documentation, work scheduling, safety and housekeeping are delivered at maximum efficiency across all activities.
- You will ensure the client receives exceptional service by continually reviewing best practice, maintaining full GMP compliance, and upholding the highest ethical and quality standards throughout all laboratory and operational work.
- Support the development, coaching and motivation of team members by driving effective communication, structured performance management, and recognition of achievements to promote strong engagement and team success.
- Take responsibility for reviewing and approving technical documentation, completing quality‑risk assessments, initiating and investigating non‑compliances, and ensuring all records and actions are accurate, timely and fully traceable.
- Oversee training, performance reviews and competency development for analysts, ensuring cross‑training, resource planning, and operational readiness are maintained in line with client expectations and service‑level requirements.
- Ensure laboratory operations run smoothly by maintaining equipment, managing supplies, supporting audits, resolving customer queries, improving work practices, and upholding a safe, clean and compliant working environment.