The Quality Assurance Manager oversees the laboratory, to ensure compliance with company policies and procedures, implementation of a robust and effective Quality System, and employment of continuous improvement activities. This includes identifying or developing quality management tools, assessing risks and leading root cause investigations, evaluating company-wide trends for weaknesses and opportunities to advance the company鈥檚 leadership position in the environmental industry, and training quality staff in the implementation of Quality Systems, techniques, and tools.
Quality Assurance Manager responsibilities include, but are not limited to, the following:
- Ensure adherence to highest quality and efficiency standards in laboratory operations
- Lead team, schedule, and train employees; ensure coverage and performance; foster morale and teamwork
- Lead interventions in laboratories with inadequate Quality Systems or management
- Review the laboratory monthly reports to stay current with laboratory issues and achievements
- Review audit responses for the laboratory, as needed
- Compile Quality System metrics to monitor the status and performance of the laboratory
- Monitor laboratory certification activities to ensure no major losses of certifications
- Investigate issues raised by clients, QA, sales, and other departments to find root cause, implement corrective action, and document proper response
- Perform internal investigations of suspected data integrity related and/or ethics violation issues
- Provide review and comments on state, client, TNI, and federal agency programs and requirements, including ISO/IEC 17025.
- Monitor regulatory and accreditation activities for business opportunities and threats
- Research Quality Systems information and stay abreast of new practices to maintain knowledge and provide guidance
- Participate in environmental industry committees or organizations to contribute to industry-wide initiatives that can impact the company
- Identify and/or develop model Quality System tools, policies, and procedures, and make these available for adoption within the laboratory
- Develop and participate in the Quality Management Training for new and prospective quality management staff
- Coordinate quality assurance and technical training courses, as applicable
- Assist Laboratory Directors/BUMAs in QA personnel decisions including: staffing, hiring, evaluations, and disciplinary actions as requested
- Attend meetings to stay current with industry trends and QA programs
- Participate in the Laboratory Information Management System (LIMS) oversight and standardization
- Assist with internal Quality Systems Audits as needed
- Perform additional duties as assigned
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with additional time as needed.