SoulCycle Studio Crew members are responsible for bringing the āSoulā of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.
The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
Hospitality Champion & Community Builder
- Curate impeccable and personalized rider experiences through high-level customer service and hospitality
- Build community with riders so that you can anticipate their wants and needs
- Treat the studio as if youāre throwing a party at your home where every rider feels welcome
- Provide support to instructors for class check-in
- Be willing and able to assist in all ļ¬rst aid situations
Business Driver
- Actively participate in studio speciļ¬c challenges aimed at driving paid rides, retail sales, and hospitality
- Upsell class packs, renewal memberships, retail, shoes, and water
- Drive studio goals through intentional selling
- Maintain product knowledge for retail operations
Team Player
- Assist Studio Management with daily tasks and projects
- Support with training and coaching new hires
- Develop interpersonal relationships with all staļ¬ to ensure eļ¬ciency and camaraderie
Studio Maintenance & Environment
- Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
- Studio cleaning and prepping (bikes, weights,, ļ¬oors, mirrors)
- Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, oļ¬ce & hallways)