Overview:
The Assistant Personal Training Manager is a leader of operational excellence at the club and upholds the quality of the Equinox experience inclusive of education, programming, and coach development for the PT Department, reporting to the Personal Training Manager. Assistant Personal Training Managers should be goal-oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent while helping to drive the business.
Business Leadership:
- Pipeline management includes Equifit (complimentary assessments) & complimentary training session conversion & follow-ups through phone calls and emails documented in our (CRM) system.
- Collaborate with Membership Advisors to provide a clear understanding of the PT value proposition and PT Sales takeovers.
- Perform session audits on both complimentary and paid services and provide timely and constructive feedback
- Support cohesive relationships with Operations by participating in the weekly PT/GM meeting.
- Forge meaningful relationships with key club leaders and identify partnership opportunities to support any key PT initiatives
- Assist with business performance by supporting the monthly action plan
- Hold the team accountable for branded, quality member interactions i.e. Fitness Specialist Hours, Special Events etc.
- Collaborate with Personal Training Manager to craft and execute a meaningful monthly trainers’ forum (meeting)
- Champion Personal Training service standards by engaging with members to seek feedback and identify areas of opportunity to course correct or establish best practices on delivering a category of one member experience
Operational Management:
- Maintain PT presentation standards including Bio Boards, Nametags and Uniforms
- Participate in Performance Management of Coaches in partnership with the PTM, Club Management and People and Culture team
- Oversee Equifit administration and communications in all stages of the Equifit process
- Support new Coach onboarding, administration and logistics
- Demonstrate a sharp business acumen, identifying trends and insights to increase profitability
- Support all operational SOPs including administrative duties associated with client outreach and staff accountabilities
- Participate in the pursuit and maintenance of team headcount target through active retention of current coaches and recruitment of prospective coaches
Employee Development:
- Lead employees through the coach levels via education and promotion process.
- Skill development of the fitness assessments, Complimentary PT sessions, and results review conversations through coaching, clearance, and feedback
- Ensure compliance and delivery of programming through regular program design reviews with each team member.
- Teach coaches Equifit/CPT closing using Sales Training techniques
- Deliver in club education to support the development needs of the training team and in alignment with EFTI direction i.e. in club workshops
- Lead the quality and developmental components of New Hire onboarding and session fundamentals
- Lead Ramper meetings with coaches to support successful business progression, programming and session delivery
- Ensure efficient and timely trainer coach promotions
- Identify, collaborate, and align on key talent to advance trainer careers
- Where applicable, Host/Participate in weekly Coach X team meetings to discuss upcoming result reviews, assessments, education, culture
- Support Coach X candidate development process
Supporter of Team Culture:
- Participate in the recruitment & interviewing of prospective coaches
- Mentor and develop ramping Coaches
- Support and foster team commitment to ongoing education opportunities to ensure high standards and delivery of quality programming
ESSENTIAL FUNCTIONS:
Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.