We currently have a great opportunity for a target driven individual to join our team.
The Direct Claimant Specialist will use persuasive soft skills to encourage third-party claimants to settle directly through our policyholder鈥檚 cover. They will offer repairs, compensation, replacement vehicles, and even personal injury services if needed.
No prior experience is needed so if you're looking for a new challenge, this could be your chance to learn about the insurance sector and start your esure career, where there is plenty of internal opportunities available.
What You'll do
- Delivering a strong capture performance of 65% monthly or above.
- Follow internal esure policy and procedures, and adhere to external standard process and legislation, e.g. equal opportunities.
- Identify and recommend opportunities to improves processes across the department.
- Work collaboratively with peer group to achieve best outcomes for esure.
- Manage own diaries to follow up on any potential capture opportunities that you have been unable to secure on the first attempt.
- Persuade claimant to use esure Network Repairers and Suppliers advising them of esure products when appropriate and providing sales and service contact numbers.
- Ensure availability to manage incoming calls which could potentially lead to securing a third-party capture.
- Identify and feedback all areas of concern involving external suppliers which affect service delivery.
- Identify areas of self-development and work with relevant team leader or assigned training delegate to achieve set goals.