Serve as the first point of contact for individuals accessing employment and supportive services through the One-Stop Job Center, using a trauma-informed and client-centered approach.
Provide navigation support across workforce development systems, including referrals to WIOA programs, vocational training, housing resources, and partner agencies.
Act as a linkage and referral coordinator, helping clients identify barriers to employment and connecting them with appropriate wraparound supports (e.g., childcare, transportation, behavioral health services).
Maintain accurate client records in state workforce databases, ensuring case notes, service tracking, and referral documentation meet program standards.
Conduct outreach and engagement with hard-to-reach populations, including those experiencing long-term unemployment, reentry challenges, or housing instability.
Assemble employment readiness materials, program packets, and workshop handouts customized to individual needs.
Uphold principles of equity, inclusion, and access in all client interactions, ensuring culturally responsive service delivery.
Collaborate with internal staff and external partners to support holistic, strengths-based planning.
Perform other administrative and support duties that contribute to the smooth operation of the center.