- Maintains knowledge of and engage training partners
- Develops expertise on training providers in region, including: Key programs, Prerequisites, Training cycles
- Solicits feedback from training providers regarding ideal applicants and success of past referrals Coordinates with Market Makers on all the above
- Connects existing customers to training opportunities and build marketing campaign
- Utilizes data to recruit customers Meets with and assess needs of customers, including: Career aspirations, current skill level and future training needs, personal preferences
- Assesses customer's fit with training programs to ensure enrollment readiness Works with customers to identify potential training programs
- Supports customers' application(s) by answering basic questions and making direct connections to training partner(s) as needed
- Assists customers in navigating resources
- Refers customers to support services before and after training enrollment to ensure access to support programs (mentorship, housing, childcare vouchers, etc.)
- Checks in at least once with enrolled customers to promote persistence
- Provides customers post-placement support for programs
- Engages internal stakeholders for technical assistance and sharing best practices
- Other duties as assigned