Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination
Provide consistent and comprehensive case management and follow-up
Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received
Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed
Accurately complete required documentation for enrollment
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract
Create solutions to participant attendance problems
Assist in the preparation of project reports as needed (participation, placement)
Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions
Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals
Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements
Provide operational support and coverage as needed
Assist in the intake services for the Center
Provide operations support for all compliance driven standards
May be assigned other tasks and duties reasonably related to their job responsibilities