APM seeks a Power Platform & Microsoft 365 Solutions Specialist to design, build, and maintain automation and business apps using Microsoft technologies like Power Platform, Dynamics 365, SharePoint Online, and Azure. The role focuses on developing enterprise workflows, data models, and AI-powered solutions for business units in Canada and the U.S. Responsibilities include supporting Microsoft Dynamics CRM and Salesforce, creating automation with Power Apps and Power Automate, and helping consolidate CRM platforms. This is a technical position emphasizing solution delivery rather than leadership.
- Power Platform Development
- Design, develop, and maintain Power Automate Cloud Flows, Power Apps, and Power Virtual Agents (Copilot Studio) solutions.
- Build and manage Dataverse tables, custom connectors, and managed solutions across environments (Dev / UAT / Prod).
- Integrate Power Platform components with Dynamics 365, SharePoint Online, Azure Functions, and external APIs.
- Manage Power Platform environments, DLP policies, and connection references in accordance with organizational governance
- CRM Configuration & Optimization
- Configure, customize, and maintain Microsoft Dynamics CRM and Salesforce environments.
- Configure and extend Dynamics 365 modules (e.g., Customer Service, Case Management, HR workflows).
- Collaborate with stakeholders to define and execute a roadmap for CRM consolidation.
- Automation & AI Initiatives
- Support implementation of automation and AI initiatives aligned with APM鈥檚 global digital transformation roadmap.
- Ensure data integrity, security, and compliance across platforms.
- Collaboration & Stakeholder Engagement
- Partner with business and technical teams to translate functional requirements into scalable, secure solutions.
- Communicate technical concepts clearly to non-technical audiences.
- SharePoint & Document Management
- Develop and maintain SharePoint structures, metadata, and automation supporting document and policy management.
- Analytics & Reporting
- Create dashboards and analytics with Power BI to track automation performance and ROI.
- Maintenance & Knowledge Sharing
- Troubleshoot, optimize, and document solutions to ensure maintainability and knowledge transfer.