Conduct comprehensive case file and record reviews for compliance and identifying opportunities for improvement or corrective actions
Ensure contractual performance expectations are met and documented appropriately
Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs
Submit weekly quality assurance reports to management with detailed findings and recommendations
Present consistent feedback to management regarding areas that need improvement and track implementation of corrective actions
Create, implement, and monitor standard operating procedures to ensure organizational compliance and operational efficiency
Ensure 100% of clients participate in the client satisfaction survey and analyze results for service improvement opportunities
Ensure all clients receive a return call within 24 hours of calling and leaving a message, and document all client interactions
Analyze quality assurance metrics and performance data to identify trends, patterns, and areas requiring intervention
Prepare audit documentation and maintain records to support regulatory compliance and accreditation requirements
Collaborate with program staff and management to develop and refine quality assurance protocols and best practices
Conduct training sessions for personnel on quality assurance procedures, documentation standards, and compliance requirements