Job Description

Answer incoming IT support related calls from the staff and aim to resolve these tickets over the phone or teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations, perform upgrades and maintenance procedures via azure.
Create FAQ materials and training manuals for end-users.
Collaborate with other IT teams and workgroups on projects and initiatives as needed.
Escalate unresolved issues to the appropriate level of IT support team and work with them to ensure that tickets are resolved in a timely manner.
Provide recommendations for new software / hardware.
Collaborate on process improvement ideas and be the end-user voice.
Assist the IT team with testing software, hardware, and applications.
Other projects as assigned.

About Equus

Equus