Conducts continuous improvement evaluations to assess and respond to the workforce and economic development needs and expectations of local businesses and the community
Analyzes and reports using collected data on customer flow, delivery of services, and operational success and areas of opportunities through continuous improvement efforts
Develops and/or maintains a means of receiving internal and external customer feedback and addressing customer complaints in an efficient and timely manner
Establishes and communicates specific and measurable performance standards in conjunction with the Operator and input from site staff
Implements an action plan that is developed in conjunction with the One Stop Operator that supports Fiscal Agent鈥檚 strategic plan and meets the needs and expectations of all key stakeholders
Develops and maintains effective relationships with local entities business and industry partners, educators and other community leaders that enhance services
Assists in the coordination of appropriate community outreach and marketing efforts to attract new customers
Provides day-to-day functional supervision over all staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations. Assigns staff to work stations to provide linkage between customers and service requests
Serves as chair for a cross-partner business services team comprised of staff from partner organizations and assign incoming referrals to reduce and eliminate duplication of services
Oversees fiscal management of the site in collaboration with Operator and Fiscal Agent; recommends budget changes based on analysis of expenditures, data trends, and service projections
Evaluates and assesses to recommend operational needs of career centers; collaborate with Operator, partners, and Fiscal Agent to develop and monitor resource sharing agreement (RSA) and budget (RSAB)
Researches other funding sources for additional revenue to reduce partner costs and/or expand services
Maintains thorough knowledge and understanding of terms of building lease to ensure compliance and acts as liaison to landlord
Assesses the service delivery needs to determine workforce requirements and coordinates with the Operator to address identified staffing needs
Assesses and ensures adequate inventory of equipment, tools, materials and supplies; Ensures accountability for expenditures made with federal, state and local funds
Ensures that all equipment, etc. is installed properly, is operational and is maintained in a manner that meets appropriate safety and regulatory standards (EEO, ADA, OSHA, etc.)