Roles & Responsibilities:
- Work closely with Client Service Representatives on accounts; complete tasks assigned promptly
- Stay up to date with Salesforce Que- acknowledge, work, and close cases promptly
- Assist in fixing order errors (Order creation errors or errors techs are receiving in the field)
- Submitting supply requests for fulfillment
- Submitting Corporate Escalations and following up on the tracker
- Assist with store closing communication and tracking of timely service
- Adding new generators in Salesforce/SPAK
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.