We are seeking a skilled and experienced Roads Management Centre (RMC) Operational Lead to join our team in Doha, Qatar. In this critical role, you will be responsible for overseeing the Roads and Tunnels Operations activities, ensuring the safe, efficient and effective management of traffic across the Qatar road network.
The RMC Operational Lead is reporting to the Chief Operation Officer.
Key responsibilities include:
- Defining and implementing performance improvement strategies for congestion, incident and major event traffic management to meet RMC requirements and exceed operational performance SLAs
- Oversight of the operational performance of the RMC and Tunnels Control Rooms with line management responsibility for the RMC/Tunnels Shift Supervisors
- Coordinating RMC operations with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to achieve safe and efficient incident management and response
- Identify junctions and corridors that require SCATS adjustments and manage the implementation of the adjustments with the SCATS engineering team
- Focal point for Egis-QBC Senior Management and Ashghal Senior Management during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting
- Oversight of shift planning and resourcing of the RMC and Tunnel Control Rooms ensuring optimized operator and supervisor numbers are on duty each shift
- Lead the coordination of operational user requirements for any RMC/Tunnels systems improvements and upgrades
- Monitoring and managing operations compliance with Standard Operating Procedures, Emergency Response Plans, Weather Response Plans and stakeholder coordination protocols
- Leading the major incident analysis and reporting activities and maintaining a best practice and improvements log
- Leading the operational coordination with zonal and strategic highways framework contractors, ensuring agreed protocols are documented and RMC & Tunnels control staff are trained accordingly
- Oversight of the RMC and Tunnels daily, monthly and ad-hoc reporting
- Leading the regular review and update of standard operating procedures and response plans
- Managing the training program of RMC and Tunnels Control Centre staff
- Coordination of the User needs and UAT (User Acceptance Tests) within implementation of new applications in the RMC and Tunnel Control Centers.
- Staying updated on industry best practices and innovative technologies in roads operations
- Ensuring compliance with Quality, health, safety and environmental regulations in the RMC and Tunnel Control Rooms.