Key Responsibilities
IT Operations & Support
- Manage day-to-day IT operations across multiple project sites, ensuring high availability and timely support.
- Oversee and guide a team of Desktop Support Engineers to ensure effective end-user support and issue resolution.
- Handle ServiceNow ticket queues, ensure SLA compliance, and escalate critical issues when required.
- Coordinate with head office IT teams for systems support, network upgrades, and procurement requirements.
Cloud & Infrastructure Management
- Administer and maintain Azure Storage Accounts, including configuration, access management, backups, monitoring, and cost optimization.
- Manage and support Office 365 services such as Exchange Online, SharePoint, Teams, OneDrive, and security policies.
- Ensure proper identity and access management through Azure AD and Microsoft 365 security controls.
Project Site IT Management
- Oversee IT setup, operations, and maintenance for multiple project locations.
- Ensure each site meets the required hardware, software, connectivity, and security standards.
- Plan and execute new site IT rollouts, upgrades, or relocations.
Software Licensing & Asset Management
- Maintain an accurate inventory of hardware and software assets across all sites.
- Ensure compliance with software license agreements and renewals.
- Coordinate procurement of IT equipment, licenses, and third-party services.
Compliance, Security & Governance
- Ensure adherence to IT compliance frameworks, regulatory standards, and internal policies.
- Support implementation and maintenance of ISO 27001 controls where applicable.
- Ensure data protection practices and security guidelines are effectively implemented across sites.
Stakeholder & Business Coordination
- Work closely with project directors and business stakeholders to align IT services with operational needs.
- Provide regular updates to management on IT performance, risks, and improvement initiatives.
- Build strong relationships with internal teams, vendors, and external partners.
Team Leadership & Development
- Mentor, train, and evaluate Desktop Support Engineers to enhance technical capabilities and performance.
- Promote a culture of continuous improvement and service excellence.
Required Skills & Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 8–10 years of progressive experience in IT operations or infrastructure management.
- Strong experience with Microsoft Azure, specifically Azure Storage Accounts.
- Proficiency in Office 365 administration and Azure Active Directory.
- Experience handling ServiceNow or similar ITSM platforms.
- Strong understanding of IT compliance, governance, and regulatory requirements.
- Exposure to ISO 27001 standards and information security practices.
- Proven ability to manage IT operations across multiple project sites.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to multitask, prioritize, and drive IT initiatives aligned with business objectives.
- Certifications as added advantage:
- ITIL Foundation / ITIL Intermediate
- CCNA
- ISO 27001 Lead Implementer or Lead Auditor (added advantage)
- Preferred Industry Experience:
- Prior experience in an engineering consultancy company.