Client Partnership & Applied Solution Design
Lead discovery sessions to understand client datasets, workflows, and ML objectives.
Translate technical requirements into structured workflows, annotation guidelines, and quality frameworks.
Provide clients with performance insights, delivery updates, and workflow recommendations.
Identify opportunities to optimize or expand ongoing programs.
Program Delivery Leadership
Oversee daily execution of AI/ML/CV/AV/ADAS workflows to meet accuracy, throughput, and timeline SLAs.
Guide onboarding, calibrations, workflow transitions, and guideline updates.
Partner with Delivery Leads on staffing, training, and production readiness.
Maintain documentation and ensure alignment across teams.
Analytics, Quality & Root-Cause Insights
Build dashboards and reports tracking accuracy, IAA, errors, productivity, and latency.
Lead root-cause analyses and collaborate with QA/Training teams to drive improvements.
Provide actionable insights that improve model training data and system performance.
Communicate analytics to clients and internal technical teams.
Innovation & Continuous Improvement
Recommend process optimizations using data trends and team feedback.
Promote adoption of automation tools: pre-labeling, AI-assisted annotation, QC automation.
Improve sampling, auditing, and annotation consistency frameworks.
Commercial & Pre-Sales Support
Provide technical inputs for proposals, pricing, and Statements of Work (SOWs).
Support RFI/RFP submissions with workflow and technical expertise.
Participate in demos and client evaluations alongside Business Development.
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