We are seeking an experienced Account Director to oversee a large, complex government account. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.
Key Responsibilities
- Lead revenue growth and ensure profitability for the assigned confidential account
- Act as the primary client contact, ensuring exceptional service delivery and relationship management
- Oversee daily operations across two service lines: Housekeeping and Maintenance/Handyman Services
- Lead, mentor, and support on-site Managers and their teams
- Manage staffing levels and workforce planning in alignment with seasonal demands
- Oversee resource planning, scheduling, and operational execution
- Maintain high standards of service quality with a strong hospitality mindset
- Drive client satisfaction, issue resolution, and long-term account retention
- Oversee financial responsibilities including:
- Month-end financial processes
- Budget management and forecasting
- Understanding and oversight of staffing and payroll budgets
- Ensure compliance with safety, quality assurance, and government contract requirements
- Support recruitment, onboarding, and training initiatives
- Identify opportunities for operational improvement and account growth
Competencies for Success
- Strong leadership presence with the ability to influence and inspire
- Results-oriented with a focus on operational excellence
- High level of accountability for performance and outcomes
- Exceptional interpersonal, communication, and client management skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Data-driven and comfortable using technology to support decision-making
- Collaborative and inclusive leadership style