Oversee daily operations of the cafe and take decisions on behalf of the Assistant Manager in their absence.
To be able to show an exceptional first impression.
Inform guests of Walk-in prices, promotions, facilities and services, ensure all sales are captured in the various portals accurately.
Perform customer verifications, verify payment method and process, collect accurate payment.
To train newly hired Front of House staff in daily lounge operations.
To handle customers’ inquires and complaints and promote the company’s image.
To contact airlines for any necessary information if requested by the customer.
To check staff attendance as per roster and schedule them for various tasks during the shift.
To oversee daily operations, monitor teammates’ performance and to counsel team members when needed.
Complete and maintain incident reports, daily activity reports, closing reports or other reports as requested by management.
Match collected vouchers, credit card settlement report and cash with daily POS report, generate actual daily passenger report.
Monitor, record and balance petty cash.
Physical counts of collections and supporting document like vouchers, invitation cards, slips etc.to be recorded.
Track and restore transaction problems and discrepancies, report issues/discrepancies with the various transaction portals.
Take necessary action/report if any transactions need to be voided, reports have to be revised or any Administration Instruction (AI) needs to be updated.
Handle any administrative work within the lounge.
To act as a bridge of communication between management & team members
To carry out regular checks of all areas of the lounge to ensure professional image
To be able to work as a team and assist other colleagues within different responsibilities
To take initiative to identify areas for improvement and participate in continual improvement activities
To ensure that proper cleaning procedures are adhered to and personal protective equipment (PPE) is worn at all times during the shift. Employees are expected to follow all health and safety regulations, enforced and updated by the company.