Dana Hospitality (a part of Dexterra Group) is looking for a talented Social Media & Engagement Coordinator. This position will be primarily located in the city of Guelph.
- Proficient in creating a variety of Social Media content that is aligned to the Dana brand and juggling multiple handles on behalf of multiple Dana units.
- Collect and create content to populate these handles with engaging, relevant, and value-adding material for customers.
- Send weekly reports regarding social media KPIs to Dana鈥檚 national lead of Social Media and organically grow Digital Footprint Month-Month.
- Interact with customers to gauge customer satisfaction regarding Food Services and liaise with Dana鈥檚 management team providing the pain points and work towards integrating solutions in our operations.
- Work with the food service team to generate excellent digital content regarding food processes, new offerings, and leverage cultural trends.
- Respond to questions, inquiries, and suggestions about Food Services with a winsome and professional manner to create a strong digital customer service culture.
- Determine multiple stakeholders within the unit and look for opportunities to collaborate to amplify digital viewership and build our brand.
- Manage Dana鈥檚 E-Commerce environment for pre-ordering and keep it up to date with new products and offerings.