WHAT鈥橲 THE JOB?
Based in a world class Horizon North camp facility, the regular shift for this position is 20 days on and 10 days off, with 10-hour workdays. Transportation is provided to site from a pickup point in Edmonton.
The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties.
This position is safety sensitive and requires drug, alcohol and fit to work testing as a condition of employment.
Your work will include:
- Welcoming and providing introductory information to clients
- Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
- Allocating guests rooms and issuing room keys and cards
- Managing the check-in, check-out process for clients
- Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
- Providing information about the camp, its rules and policies as well as soliciting client feedback
- Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
- Assisting in the completion of reports in MS Excel and documentation in MS Word
WHAT鈥橲 IN IT FOR YOU?
- Enjoy excellent work-life balance with a 20 days on/10 days off rotation.
- Extended health and dental benefits that are fully covered.
- Travel time is paid.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
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