Service Operation

Sales Support

• Assist purchasing with new vendor requests, documentation, contacts & setup information.
• Assist accounts payable with payment allocation queries
• Assist accounts payable with new customer credit applications, documentation, contacts & setup information.
• Assist accounts receivable team with any escalated customer credits, outstanding payments & payment allocation queries.
• Assist BDMs with customer overflow Quotes/ Tenders.
• Provide high level customer service building relationships with both our customers & vendors providing accurate advice regarding inventory levels, lead times, general enquires & payment date enquires on vendor invoices.•

Data Entry & Reporting

Collate and load weekly time attendance  into HRMS for approval and payment.

• Raise service and part sales orders within SAP.

• Create ‘shopping carts/purchase requisitions’ for purchase orders., ensuring accurate allocation of costs & purchasing policy is adhered.

• Process completed service jobs ensuring cost tracker, customer PO & backing information is accurate.

• Assist with preparation of End of Month Reporting for finance.                                                                                      

• Assist HR in monthly Statutary compliance for the service locations 

Service Support

• Coordinates people and processes including inductions , exit process , long absenteeism , unauthorsied absenteeism and other disciplianry matters and authorisations to engage Services personnel for client site based deployment.
• Ensure up to date training records of licenses, qualifications, high risk licenses, medicals & inductions are maintained for Site Work. 
• Coordinate travel and accommodation as required.                                                                                                 Coordinate for implementation of HR policies • Receipting of Goods into SAP.
• Monitor stock on hand & ensure accuracy is reflected between stock levels & SAP, investigate any discrepancies.

Inventory Management
• Process & monitor accuracy of stock receipted into inventory.
• Administer yearly stock take ensuring correct process is adhered. 

Office Duties

• Performs duties of receptionist including answering of telephone, greeting visitors, opening and distribution of incoming mail and prepares inter-company courier bags and outgoing mail on a daily basis.
• Maintains an efficient office, including filing and keeping of confidential papers.
• Ordering of employee uniforms.
• Ensuring office supplies/stationary items are on hand.

Commercial Leasing

• Sourcing quotes for new requirement vehicles & coordinate with the managers on additional specs/accessories.
• Coordinate process for vehicle accidents & required steps for drivers.
• Maintain leasing vehicle spreadsheet & ensure it is updated regularly.
• Coordinate all invoices are paid & update to date for rent & utilities.
• Coordinate any repairs & maintenance for branch