As the Sales CES Service India (Eastern Region), responsibilities include the management and growth of existing key customers, along with acquisition of new strategically important customers within your defined sales region. With focus on the Mining and Mineral processing industries, support development and execute strategies and actions in alignment with APAC management team for the growth of ContiTech sales, margin and market share. Research and map customer operations, processes, and key stakeholders, to build knowledge, trust, and strong customer relationships across multiple levels of the customers organisation. With a customer centric approach, create awareness of the full range of ContiTech Services product and capabilities, utilising support from application engineering, product management, marketing, pricing, customer service and supply chain to propose, acquire and execute product and/or service-related solutions which deliver measurable value to the customer, establishing ContiTech as the preferred partner of choice in the market.
Account and Sales Strategy Execution
▪ Ensure profitable business in the assigned customer region
▪ Ensure sales target are achieved/exceeded in the assigned customer region
▪ Support development and implementation of regional strategy and monitoring of KPI's
▪ Focus on strategic customer and new business opportunities, portfolio mangement and market developments
▪ Increase profitable sales with established market and identify and grow new markets
Customer Intelligence
▪ Build up customer-specific knowledge of operation and processes Identification of key decision-makers (all levels)
▪ Identification and mapping of key decision-makers and influencers (all levels)
▪ Share customer intelligence, provide briefing reports to management
▪ Present customer status and report on regular basis via Salesforce CRM tool
▪ Customer satisfaction studies on segment, BA, CT level
Customer Relationships
▪ Responsibility for customer acquisition; managing contracts and business proposals
▪ Commerical negotiation in alignment with segment strategy;
▪ Maintaining customer expectations while aligning with corporate standards;
▪ Escalation of customer issues & specific requests;
▪ Develop and maintain strategic and cooperative relationship with customer in the assigned business area to support the segment strategy
▪ Aligning customers demand to corporate standards
▪ Ensure close customer relation management within boundaries set by compliance
Representation of the Segment / Business Area
▪ Representing the regional business to major stakeholder, major customers, Industry Associations, International Trading Groups, government agencies, and similar groups in order to secure the interests of the Segment/Business Area/Continental AG
▪ Represent ContiTech/Continental AG at customer events in assigned business area
Quality
▪ Assure standards and quality guidelines (internal and external), quality awareness, customer quality targets
▪ Secure the Continental Code of Conduct and Compliance to all legal requirement
Reporting
▪Maintain customer contact details and tracking of all sales activities associated with region utilising Salesforce CRM tool
▪Continuously evaluates performance according defined Key Performance Indicators (KPIs) and Operating Figures
▪Summarizes and completes reporting within the local Organization and publishes reporting results
▪Provide detailed market information for budget preparation purposes
▪Particpate in status update meetings with Management (e.g. quote status, customer visits and growth opportunities)
continental