▪ Promote customer orientation and quality awareness culture.
▪ Coordinate internally and transfer VOC into actions.
▪ High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
▪ Use A3/8D report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
▪ Follow up the corrective/preventive action status timely.
▪ Proactive visit customers to collect VOC/problems. Sensitive to customer info and feedback.
▪ Promote activity of customer orientation and quality awareness culture.
continental