As an Engineer Client Services, you are part of the Global Client Team supporting a stable and safe end point client platform for Continental Worldwide.
Responsibilities:
- Built a safe, stable and maintainable image to a global Standard Client Platform environment.
- To ensure smooth roll out of new client image by overseeing all testing and deployment scenarios.
- Define test-protocols, test scenarios, documentations.
- Ensure all potential client hardware driver problems such as performance degradation; reliability and security issues are addressed proactively.
- Conduct security patch evaluation and testing according to the defined test plan. Assess the impact of changes to minimize risk and impact upon rollout. Responsible for producing test result documentation.
- Provide 3rd level technical support in a timely and efficient manner. Occasionally including the communication of complex problems to appropriate 3rd line support teams/software vendors.
- Perform quality testing on timely manner before any tools/image/product releases and provide test reports in timely manner.