Technical support for diagnosing and troubleshooting issues through IT ticket management.
Support in the installation, configuration, upgrades, and maintenance of company computer equipment.
Support in the development and monitoring of necessary controls for managing internal IT processes and procedures.
Provide end-user consulting and technical support for IT resources such as laptops, mobile applications, remote access, video conferencing, etc.
Provide first-level support for IT incident resolution through the management and response of user-opened tickets.
Assist with the preparation and configuration of IT equipment in the event of replacement or new users.

Pasante de IT

Job Description