▪ Analyze and resolve complex data related issues and become the technical escalation point of the business, and the team.
▪ Support day-to-day operational activities such as account creations, modifications, blocking, deletions, reactivations in accordance with the company's data management work processes and procedures.
▪ Execute requests from the different stakeholders globally related to data cleansing initiatives/harmonization activities provided the necessary documents, and approvals are in place.
▪ Strict implementation of Continental policies & procedures to achieve global data integrity and consistency.
▪ Perform compliances checks on business request to ensure quality and accuracy of results.
▪ Provide technical assistance (data preparation, creation of complex loaders, validation, and data upload) to business with tools to enable mass update of requests.
▪ Provide support in the overall data management process via training, respond to questions/issues linked to master data, preparation of specific queries on request.
▪ Perform troubleshooting as needed and rule out discrepancies in the master data set up. If technical issue is unresolved, assist the requestor in escalating to SAP IT/ Central or Local Key user as applicable.
• Provide support or issues and escalations and assist other team members as required.
▪ Support his /her Team Lead to perform assigned internal compliance activities or to support external audit engagement.
▪ Support additional activities as may assigned by Team Lead
▪ Perform activities to deliver green results on agreed KPI's and SLA's. Ensure action plan is in place for those failed items or with challenging results.
▪ Gather feedback from stakeholders and suggest new KPI's and SLA's to measure, predict and repeat performance of each individual team members.
▪ Work with the Team Lead to identify root cause of issues, define action plan and work on action plan to avoid similar issues in the future.
▪ Prepares reports to measure, monitor, and identify opportunities for improvement in master data and business support processes.
▪ Provide inputs to Team Leads necessary for general engagement meetings and discussions with internal and external stakeholders.
▪ Work with the stakeholders to resolve operational issues if any, provide inputs in general engagement or projects meeting to ensure alignment in deliverables and processes.
▪ Process stakeholders requests with timeliness and quality
▪ Identify and propose standardization opportunities, process improvements which will benefit both parties.
▪ Act as a back up for his /her colleagues process and deliverables.
▪ Provide support to his/her Team Lead on people development such as training, coaching and other activities related to employee engagement.
▪ Participate, complete training and skills development activities assigned for the year.
▪ He/She should be cross trained in at least 3 or more data objects for business continuity purposes.
▪ Assist the lead in training and mentoring the associates.
▪ Participate in GBS Manila employee initiatives such as town halls, training and events, corporate social responsibility programs, and other activities that increase employee engagement of GBS employees.
▪ Support implementation of technology-related process improvement opportunities (e.g., new SAP version, SSP7 and BMC Helix ticketing tool, WinShuttle, etc).
▪ Identify, present and support execution of process improvements ideas and additional activities assigned by Team Lead.
▪ Participate in center wide initiatives (e.g. CBS culture, Bright Ideas), achieve CBS goals as defined by his /her Team Lead
• Provide support to business in data harmonization activities, and other business initiatives affecting master data.
• Provide support for ongoing transition of activities related to new process migrations and clean up activities (e.g., inactive vendor, customer reports, material harmonization).
• Assist the lead in reviewing the business rules documentation, and help drive standardization in the work process.
• Lead and initiate the preparation and updates of master data work instructions and documentations.
▪ Assist in data cleanup activities within the GUTS system.
▪ Provide support for GUTS and CRM-related tasks, particularly those tied to the Imp@ct project and other related initiatives.
continental