Tires IT is looking for an experienced Process Owner for Change Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.
Main Tasks:
- Global process responsibility for Change Management;
- Development of the process strategy and the process roadmap in coordination with the IT service management strategy;
- Creation and maintenance of the respective process documentation;
- Building and tracking governance and process KPIs;
- Management of internal and external service providers including budget planning;
- Independent implementation of global process implementation projects;
- Independent further development and implementation of process training.