Service Owner and Agile Coach

Continental’s Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we’d love for you to be part of it!

Our Digital Solutions IT team is searching for a talented Service Owner to oversee and enhance our Conti Connect Service.

As a Service Owner: you will lead the strategy, performance, and full lifecycle of the ContiConnect Service. You will ensure stable operations, manage service provisioning, handle incidents and problems, and drive continuous service improvements aligned with Continental’s quality and user‑experience standards. You’ll work closely with business stakeholders, support teams, and development teams to ensure high reliability and customer satisfaction.

In addition, as an Agile Coach: you will support teams in applying agile principles, fostering transparency, continuous improvement, and effective collaboration. You will guide agile practices, support ceremonies when needed, and help align service operations with development workflows.

Key responsibilities:

• Act as the main contact for all operational service activities across the organization;
• Oversee service delivery, improvement, and development for assigned customers in line with service agreements;
• Maintain and update service setup to meet compliance, governance, and risk management standards;
• Ensure data protection and cybersecurity compliance across all service processes;
• Manage incidents, problems, and change requests through the service desk, ensuring timely and accurate resolution;
• Collaborate with application owners, technical leads, developers, product managers, and key users to ensure alignment and excellent service quality;
• Provide regular service performance reports to management;
• Serve as the primary escalation point for all service-related issues;
• Mentor IT colleagues to promote best practices in service management;
• Support teams in applying agile principles to improve collaboration and delivery flow;
• Facilitate essential agile ceremonies when needed to enhance team alignment;
• Promote continuous improvement and an agile mindset across the team.