Digital Learning specialist – OTC SOLO (REF4963V)

Your Playground: Open Telekom Cloud

We are looking for a Digital Learning Specialist who can turn complex cloud topics into clear, structured and engaging learning experiences. In this role, you design and create learning content that helps customers, partners and sales teams quickly understand and confidently use the Open Telekom Cloud (OTC).

You will work closely with product teams, journey owners and offshore development teams to ensure that learning materials reflect real platform behavior, workflows and customer journeys. A key focus of the role is onboarding: our onboarding solution is built on ServiceNow CSM, and your content will guide users through processes, forms and customer-facing service flows in a precise and easy-to-follow way.

Your work enables users to move from first contact to productive usage of the platform with confidence.

Why You’ll Love It Here

• Innovative Tech: Work on Europe’s leading alternative to hyperscalers.
• Career Growth: Rapidly expanding company with endless learning opportunities.
• Top-notch Benefits: Competitive compensation, comprehensive perks, and a culture that celebrates curiosity.
• Dynamic Team: Inclusive, collaborative, and relentlessly innovative.

Your Mission

As a Digital Learning Specialist, you will:

• Design and create end-to-end learning paths for customers, partners and sales teams
• Produce tutorials, guides, videos, labs and product explanations for OTC services
• Describe ServiceNow CSM onboarding steps, including forms, cases and customer-facing workflows
• Work closely with product teams to understand new features and translate them into effective learning material
• Turn complex cloud concepts into hands-on, practical examples that support onboarding and adoption
• Coordinate with offshore teams to prepare code-based examples, labs and supporting materials
• Ensure consistent content quality and continuously update learning modules as services and workflows evolve