The Product Owner & Squad Lead role combines customer-facing product ownership with hands-on squad leadership. The position acts as a key link between customers, service providers, and internal IT teams, while ensuring the stable and efficient operation of multiple squads.
Product Owner / Bridge Responsibilities
Act as the primary interface between customers and the organization
Maintain regular communication with customers, including status calls and alignment meetings
Translate customer questions, requests, and complaints into clear, actionable solutions
Represent the company towards customers during service escalations
Perform provider management activities:
Daily interaction with service providers and their teams
Monitoring and analysis of KPIs and service metrics
Supporting the resolution of complex or escalated provider-related issues
Acting as a single point of contact (SPOC) between customers and providers
Manage financial aspects, including budget-based forecasting
Participate in incident management calls at management level when required
Fulfil change supervisor duties (INP), planned approximately once per month
Prepare analyses, reports, and action plans for management
Coordinate and align activities with other organizational units (e.g. Tribe Leads, Chapter Leads, SRE, Service and Delivery roles)
Ensure effective communication and alignment between internal and external stakeholders
Squad Lead Responsibilities:
Lead and manage dynamically organized squads (typically 8–10 members)
Take end-to-end responsibility for the performance and results of the squads
Ensure the stability, reliability, and efficiency of IT services and infrastructure
Conduct regular one-on-one meetings and performance reviews to support team development
Foster a collaborative, inclusive, and high-performing team culture
Ensure adherence to Agile principles and ways of working
Promote continuous improvement through feedback and retrospectives
Assign the right team members to incidents, change requests, and service requests based on skills and expertise
Monitor operational KPIs and service levels
Provide technical guidance and support, ensuring best practices in system administration, networking, and security
Support architectural design and review of infrastructure solutions
Stay up to date with emerging technologies and industry trends
Act as the main point of contact between the squad and other stakeholders (e.g. Product Owners, other squads, senior management)
Communicate progress, risks, and solutions clearly to all relevant stakeholders
Work closely with other IT teams and Product Owners to align squad activities with business objectives
Deutsche Telekom IT Solutions
https://careers.smartrecruiters.com/DeutscheTelekomITSolutions