Service Delivery Manager - OTC - SOLO (REF5029O)

Your Department & Your Impact

Become a strategic driver behind the growth of Europe’s sovereign cloud!

At Open Telekom Cloud, we deliver secure and trusted cloud solutions across Europe.

As a Service Delivery Manager, you will shape and execute our partner marketing strategy — ensuring our ecosystem grows stronger, more connected, and more successful every day. Your work will directly accelerate cloud adoption and expand our partner community across key markets.

If you enjoy building partnerships, creating impactful marketing strategies, and driving measurable growth — you’ll make a huge difference here.

Why Join?

•Innovative Product: Work with a cutting-edge cloud platform that's truly making an impact as the leading European alternative to the hyperscalers.

•Growth Opportunity: Be part of a rapidly expanding company with significant career advancement potential.

•Competitive Compensation: Attractive package, based on experience, supplemented with comprehensive benefits

•Dynamic Culture: Collaborative, supportive, and inclusive work environment with a focus on innovation and continuous learning.

We are looking for a motivated and customer-focused Service Delivery Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.

Key Responsibilities:
•    Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
•    Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
•    Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
•    Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
•    Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
•    ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
•    Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.