The Key Account Director is responsible for managing and growing relationships with CES鈥檚 most strategic clients. This individual will serve as a trusted advisor, ensuring high levels of client satisfaction while driving revenue through renewals, upselling, and business line expansion. The role requires a strong balance of relationship management, strategic account planning, and sales execution.
Key Responsibilities
- Serve as the primary relationship manager for assigned key accounts, building trusted, long-term partnerships.
- Develop and execute strategic account plans to achieve revenue growth, retention, and expansion goals.
- Drive renewals by proactively engaging accounts well ahead of contract expiration.
- Identify opportunities to upsell CES鈥檚 existing solutions and expand adoption across business lines.
- Collaborate with internal teams (operations, product, regulatory, and support) to ensure client satisfaction and deliver value.
- Maintain deep knowledge of CES service offerings, energy markets, and client business objectives.
- Track account health, engagement, and growth opportunities using CRM and reporting tools.
- Act as clients advocate within CES, ensuring client needs and feedback inform business strategy.
- Represent CES at industry events, conferences, and client meetings as a trusted partner.