The Accounts Receivable Analyst – Billing plays a critical role in ensuring accurate, timely, and compliant customer invoicing processes. This position is responsible for end-to-end billing activities, credit/debit memo processing, and maintaining SOX-compliant controls. The analyst partners closely various teams in the organization to minimize billing errors, resolve disputes, and enhance automation across AR workflows. In addition to supporting monthly close and audit requirements, this role drives continuous improvement initiatives, develops performance dashboards, and contributes to projects that optimize customer experience and streamline billing operations. The position reports to the Accounts Receivable Operations manager.
Primary Responsibilities
- Perform monthly revenue close activities, including roll forwards, reconciliations and accruals, while maintaining audit-ready documentation for all revenue-related transactions.
- Prepare and validate credit/debit memos related to billing adjustments, returns, or pricing corrections.
- Develop and maintain standard operating procedures related to billing activities
- Assist with internal and external audits by gathering evidence and promptly addressing remediation requirements.
- Partner with Collections to eliminate billing barriers, reduce disputes, and provide clear documentation to customers.
- Support billing-related projects designed to enhance customer experience and customer adjustment approval workflows.
- Identify and address root causes of billing errors and process inefficiencies; lead initiatives to improve accuracy, streamline workflows, and enhance automation.
- Develop dashboards and reports to track key performance metrics, including invoice and credit memo volume, cycle times, error rates, etc.